LONG CHAIN

We offer complimentary standard shipping worldwide, excluding Oceania, with standard and express delivery options depending on your destination.

Europe

• Standard delivery: FREE, within 5 to 8 business days after dispatch.
• Express delivery: Within 3 to 5 business days after dispatch.

North America, United Kingdom, Asia & Middle East

• Standard delivery: FREE, within 5 to 8 business days after dispatch.
• Express delivery: Within 3 to 5 business days after dispatch.

Oceania

• Standard delivery: Within 5 to 8 business days after dispatch.
• Express delivery: Within 3 to 5 business days after dispatch.

Shipping fees apply to Oceania and are automatically calculated at checkout. Delivery times may vary depending on the destination.

In-store pickup: FREE
Collect your order from our Paris boutique at 33 Rue de Poitou, 75003 Paris, France. Your order will be ready for collection once you receive your pickup confirmation email.

Please note: All delivery times are estimates calculated from the date of dispatch, not the date of purchase. For pre-order or made-to-order items, the estimated production time is indicated on the product page.

Customs Duties & Taxes

For deliveries outside the European Union, import duties and taxes are not included in our prices.

Depending on your destination, additional charges may be collected by local customs authorities or the shipping carrier upon arrival. These charges are separate from shipping fees.

For US customers: Use code USTAXFREE15 at checkout to receive 15% off your order, helping offset the import duties and taxes that may be charged upon delivery.

Order Tracking & Packaging

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Each bag is carefully prepared and delivered with its signature protective dust bag, designed to preserve it over time.

Easy Returns

You have 30 days from the date of delivery to return your order.

Free returns from mainland France & Belgium
Simply contact our customer service team to request a prepaid return label.

International returns
Return shipping costs are the customer's responsibility, except in the case of a defective item or an error on our part.

Free in-store returns
You can also return your order directly to our Paris boutique at 33 Rue de Poitou, 75003 Paris, France, free of charge.

Refunds
Refunds are issued to the original payment method. For returns made under your legal right of withdrawal, refunds are processed in accordance with the applicable statutory deadlines.

To qualify for a return, items must be unused, complete and in their original condition and packaging, including all accessories, the protective dust bag and original tags.

Right of Withdrawal

In accordance with Articles L221-18 and following of the French Consumer Code, you have a legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

We voluntarily extend this period to 30 days to give you additional time to return your purchase.

To exercise your right of withdrawal, please complete the form available on our dedicated withdrawal page.

Garantie
Les pièces TAMMY & BENJAMIN sont fabriquées en Italie par des artisans au savoir-faire exceptionnel. C'est la raison pour laquelle en plus de la garantie d'1 an, nous sommes à votre disposition pour trouver une solution bien au-delà de cette période.

Conseils d'entretien
Prévenez l'exposition de votre sac à l'eau, à une source de chaleur directe ou à une lumière intense risquant d'altérer la couleur de son cuir.

Évitez tout contact avec des substances cosmétiques. N'employez jamais de gel hydroalcoolique sur votre sac.

S'il est mouillé, séchez votre sac et ses parties métalliques à l'aide d'un chiffon doux et sec.

Les cuirs de nos sacs femme ont été traités dans notre atelier. Il n'est pas nécessaire de les imperméabiliser au début de votre vie commune.

Rangez votre sac dans son pochon de protection en coton biologique doux à l'abri de la poussière et de l'humidité.

Unsure about the model, color, or the best way to wear it?

Our team is here to guide you with personalized advice tailored to your preferences, habits, or the occasion.

Write to us by email, WhatsApp, Instagram or phone ,we’ll get back to you as soon as possible, with the same care we put into each of our creations.