Our products stand for what best shows of TAMMY & BENJAMIN craftsmanship. All items sold are covered by a warranty against manufacturing defects.
In the case of a defective item, we provide unlimited repairs or exchanges. This warranty does not cover normal wear and tear, abnormal use and accidental damage. However, even in these cases, we will do our best to give you complete satisfaction.
Do you need a refund or exchange?We will refund or exchange any product within 30 days after receiving your order. Simply make a request by email to our Customer Service Team: firstname.lastname@example.org.
Kindly note that we offer a free return in France. The return is at the client's charge abroad.
When sending the package, please write down your order details and attach a copy of your email application.
All products returned for refund or exchange must be in their original packaging. If not, the products will be returned to sender.
All exchanged item will be sent to your shipping address by default. You can change your shipping address by logging into your account and editing your shipping information.
Can I return an on sale product? Yes. In the case returning an on sale product, we will refund the purchase price of your product.
Kindly pack the returning product in the safest way possible to avoid the risk of damage during transport. We are not responsible for any damage that may cause during the return trip.
We do our best to accept all returns. If the product is returned to us in a used, misused, or an unsalable state, we may have to return it to you.We recommend you ask for an acknowledgment of receipt form your delivery company. Address of our warehouse:
- 13 Rue Biscornet – 75012 – Paris – FRANCE